FAQ
Quick answers about orders, shipping, returns, privacy, and support.
1. What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay, and Visa.
2. What are your shipping options and delivery times?
- Free Standard Shipping (5–8 business days) on orders over £50 .
-
Orders under £50 : Standard Shipping – £7.00.
3. Can I return or exchange an item?
Yes. Returns are accepted within 14 days of delivery.
4. How do I initiate a return or exchange?
Email hello@huesha.com or call +44 20 8040 0397 with your order number, item(s), and reason. We’ll provide instructions and the return address.
Huesha Returns Department
5 Brayford Square, Suite 7876
London, E1 0SG
United Kingdom
5 Brayford Square, Suite 7876
London, E1 0SG
United Kingdom
5. What is your privacy policy?
We collect and process personal information (like name, address, payment details, and browsing activity) to fulfill orders, improve our services, and for fraud prevention and marketing. Depending on your location, you may have rights to access, delete, or correct your data and to opt out of targeted advertising. See our Privacy Policy for details.
6. I need support — how can I contact you?
Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM GMT.
- Email: hello@huesha.com
- Phone: +44 20 8040 0397
- Address: HASEBE LIMITED (trading as Huesha), 5 Brayford Square, Suite 7876, London, E1 0SG, United Kingdom
7. What are your Terms of Service?
By using our site or placing an order, you agree to our Terms of Service, which cover account access, order processing, price changes, liability limitations, intellectual property, and governing law (England and Wales).